SS
Schalk S
1 reviews | Active since Apr 2017
08 Dec 2021, 09:01
No following up, wheres the client service?
Hi Absa, kindly contact us regarding our property insurance cancellation.
We've emailed you sevral time since 29/11/21 with only the automated email response, yet no feedback from Absa.
I'm guessing this is how a claim would be handled when clients need to actually utilize the property insurance in a emergency situation?
We'd like to get it done before the new insurance policy comes into effect in January 2022.
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Absa's replyOfficial
08 Dec 2021, 12:04Dear Schalk Stegmann Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***3. Kind regards,Rezona Louw Group Customer Care
Absa's reply08 Dec 2021, 12:04
Official
Dear Schalk Stegmann Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***3. Kind regards,Rezona Louw Group Customer Care