No follow up or handling of insurance claim

After claiming from the insurance, the service provider they sent out didn't inspect the work and so far nothing has happened with the claim for more than a month! I did phone in and complained about the bad service after which they said they will follow up and let me know, nothing so far! Previous time I claimed from the insurance it was the exact same story. They only reacted after I complained on hellopeter, let's hope they react now.