NO FOLLOW-UP ON CLAIMS

ON THE 7TH OF SEPTEMBER 2015 I REPORTED DAMAGE DUE TO A ROOF LEAKAGE. ON THE SAME DAY I RECEIVED A CLAIM NR. AND SMS'S THAT I WOULD BE CONTACTED BY CONTRACTORS FOR QUOTATIONS. <br> ONLY ONE CONTRACTOR SHOWED UP - THE ONE TO REPLACE THE FLOORS. SINCE THEN NOBODY ELSE HAS BEEN HERE TO QUOTE FOR FIXING THE ROOF OR TO FIX THE ROOF. <br> <br> I TRIED PHONING THEIR HELPLINE LAST WEEK, BUT WAS TRANSFERRED FROM ONE PERSON TO THE NEXT, ONLY TO BE TOLD THAT THEIR SYSTEMS ARE DOWN AND THAT THEY WILL PHONE ME BACK. NO SURPRISE THAT I WAS STILL NOT CONTACTED.<br> <br> TODAY IT STARTED RAINING AGAIN! SO THE DAMAGE IS ACCUMULATING AND NOTHING HAS BEEN DONE TO FIX THE DAMAGE.