No Follow-Up, No Assistance, and Zero Accountability

I am extremely disappointed with ABSA’s service. I urgently need access to several of my bank statements from 2021 to 2023, which I already have in my email. The problem is that the attachments are either missing or they open as scrambled/ *******ed files, almost as if there is a virus. I simply need ABSA to assist me in retrieving clean copies or explaining why the attachments are unreadable.

I have now emailed ABSA four times, and all they do is send me a new case number with no follow-up. One of the cases is C-***6, but nothing has been resolved. I keep getting passed around with no solution.

When I phone ABSA, they repeatedly tell me I need to pay for statements older than 48 months. I have explained over and over that I already have the statements — I just cannot open the attachments because the files are *******ed. No one listens, and no one understands the issue.

I even went in person to ABSA The Glen, and they still told me there is “nothing they can do” and that I should phone ABSA. I HAVE phoned. Many times. I HAVE emailed. Many times. And still, no help.

I urgently need these statements, and the lack of accountability and customer service from ABSA is shocking. I am tired of being sent from pillar to post with no actual assistance.