No Follow-up / Feedback

Good Day,

I app**** for a limit increase on a offer that Absa sent to me. I was approved in principle. 3 days later I called them and they said they need proof of income, which they never told me. I sent the proof of income straight away on the same day. 5 days later I called again and then no one even looked at my e-mail. The consultant said she will escalate and get back within 24 hours. Till date I have not received any feedback.

I am a Private Client at Absa and pay quite a bit in fees. I am disappointed how this is being handled.

Kind Regards,