NO FEEDDBACK OR RESPONSE ON MY LOAN ACCOUNT

***<br> My complaint relates to the above mentioned account number. I was given a settlement amount which I paid on the 25th March 2016. The person responsible for my account MICHAEL MATTHEWS called me everyday leading up to my payment, however once payment was made he disappeared. I emailed him directly with the proof of payment only to get no response. I have called numerous times to the absa recoveries department, the loans call centre as well as RL Daly, only to be passed around and be told that there is no record of the settlement agreement on the system. What kind of customer service is this??? The last thing I expected from ABSA. So I am still waiting for my paid up letter. if absa can demand a payment be made within a short number of days, surely a paid up letter can be provided just as quickly and the account can be closed. I expect to hear back on this matter as soon as possible as I am sure ABSA holds higher standards regarding customer service. HIGHLY DISAPPOINTED!!!