No Feedback/Communication from Lending Dept

I app**** for a very small Personal Loan within last week. I sent in all the needed documents to the specified email address, yet I have still not received any feedback.

On Saturday, I received an email with a questionnaire from ABSA titled Consumer Lending Survey, stating that the loan was successful and to which I needed to answer a few questions. I have not received any feedback from this utterly lacking department of ABSA, but the questionnaire simply assumes the loan had been approved.

This is not the first time I have had problems with the Lending Department of ABSA and their utter unwillingness to assist and extreme lack of communication.

I need feedback and I need it urgently. I cannot understand why I, the client, have the ask for feedback when it is ABSA that is providing the 'service'.