No Feedback with New Account

Since opening a new Platinum Account I had queries / issues with my account which I needed clarification. Automated emails assured me this was being dealt with and still 8 days later no contact / response. I even requested Private Banking to contact me to upgrade my account to get a better service but they haven't managed to contact me either. I am about to close my account without even having used it. I would not recommend Absa to anyone, there are way better offerings out there, with the service I have received.