No feedback to resolve and finalise my claim

I had a flood and had to move out of my house in February.<br> From the beginning of this claim Marietjie Lloyd has not been giving me much feed back.<br> Because of her lack of feed back, I had to repair my own pool. Long story, but I will be taking this further.<br> I have been complaining about a wall that was built badly and she took no notice. <br> After much complaining and getting hold of her superior, they decided to send out their own assessor. <br> He had agreed that the wall needs to be rebuilt.<br> The assessor called a meeting with the builder. The builder said that they will not rebuild the wall.<br> ABSA then sent out another builder to give them a quote.<br> The builder was then approved, however ABSA said that they will rather settle the claim by paying me out for the wall. Some problem with the new builder.<br> I have been sending emails to Marietjie to pay me out, however she just ignores them.<br> I have also had no apologies for their lack of service to their client (me) either.<br> I have asked for compensation for all the stress ABSA have put me through during this ********** ordeal. <br> We have eventually moved back to our house after we had to move out and living in fear due to the wall iss