No Feedback since 25 January 2017

<p>A few months ago, a lady contacted me about payment to my credit card. I said to her that I will transfer money into the account every month. Then later I saw that a debit order of approximately R240 went off every month, which was ok, although I never gave permission for a debit order. March R318.77 went of and now last month an amount of R500 went off. It was never agreed upon for an amount to be increased without me knowing about it. Feels like someone is doing what they want to with my account.</p> <p> </p> <p>I am not happy about this at all. Please, I ask your help to cancel the debit order as I am very unhappy about this random increase without even being informed about it, and for a debit order that I never agreed upon. I WILL PAY MY CREDIT CARD EVERY MONT MYSELF... NO DEBIT ORDER WAS EVER GIVEN PERMISSION FOR TO GO OFF AND INCREASE AS IS. PEOPLE HAVE A BUDGET AND YOU S*** AROUND WITH IT. SOMETHING YOU DO WITHOUT THE CONSENT OF A CLIENT!!</p> <p> </p> <p>My mail was first sent 23 January 2017 and I got a response from Gershwin Roberts 25 January 2017 09:35 asking for details which I sent. No reply ever again. Now 2 May 2017 again I sent an follow up email and still awaiting reply.</p> <p> </p> <p>Dont understand how a bank that has such a good name can give their clients such s*** service. It is something to be ashamed of.</p> <p> </p> <p>Any response will be appreciated as I have had it with this!!</p> <p> </p>