NO FEEDBACK SINCE 19 FEBRUARY!!!

I have called the call centre for Vehicle Finance as I need a statement. I have also requested it 3 times today from Menlyn on email.<br> <br> I've requested this statement from the Menlyn branch on 19 February 2016, and they promised that they will email it to me. They calculated it from 24 February and I'm still waiting, today is the 24th. I need these documents yesterday! If my insurance deduct their instalment because of your inability to service me, YOU, AS ABSA WILL REFUND ME THAT AMOUNT. And if you deduct your instalment for my car, THEN YOU WILL COMPENSATE ME, BECAUSE I HAVE REQUESTED IT ON 3 DIFFERENT OCCASIONS NOW!!!!<br> <br> I've always been a happy ABSA customer, but this is no way to treat customers. When I called the Vehicle Finance Department, I spoke to \Rosanne\" and she said she will email it to me, when my phone cut she didn't do any effort to call me back and assist me further or at least email me the required documents.<br> <br> IF I DON'T RECEIVE THE REQUESTED DOCUMENTS BY 14:30, I WILL CANCEL ALL MY BANKING WITH ABSA AND TAKE MY BUSINESS SOMEWHERE ELSE. HOW DO YOU MAKE CUSTOMERS WAIT THIS LONG?!?!?!?!?!<br> <br> THANK YOU"