NO FEEDBACK/RESPONSE ON DEBIT ORDER

I'VE BEEN TRYING TO CONTACT THE JHB BRANCH OF THE STUDENT BUREAU AND THE NUMBER IS EITHER ENGAGED OR NOBODY PICKS UP.<br> <br> I HAVE BEEN TRYING TO CONTACT FRIEDA REGARDING THE CHANGE OF BANKING DETAILS FOR THE DEBIT ORDER. CURRENTLY MY FAMILY MEMBER'S ACCOUNT IS BEING DEBITED. I REQUESTED FOR THE DEBIT ORDER TO BE SWITCHED TO MY ACCOUNT FROM JANUARY 2015. I PROVIDED ALL THE RELEVANT DETAILS AND HAVE FOLLOWED UP TWICE NOW VIA EMAIL HAVE NOT GOTTEN ANY RESPONSE AND NO ONE PICKS UP THE PHONE.<br> <br> I DO NOT EXPECT SUCH PATHETIC SERVICE AND THE NO RESPONSES FROM THE RESPONSIBLE PERSON. ANY FEEDBACK WOULD BE VERY HELPFUL RIGHT NOW.<br> <br> ALL I NEED TO KNOW IS THAT THE DEBIT ORDER WILL BE SWITCHED TO MY ACCOUNT AND WHEN IT WILL TAKE EFFECT FROM.