No Feedback / Response for the last 4 days

To Whom It May Concern,<br> <br> I would like to log a complaint with regards to very poor service from the Building Insurance Department at ABSA, more specifically to one of the Insurance Managers namely Steven Rampya that handled my escalation. Please note that I will definitely need to cancel my policy with ABSA, this has been the first time in 6 years that I have requested for assistance without receiving any feedback after 4 days being without electricity.<br> <br> I'm extremely disappointed with the service and empty promises and will appreciate a full investigation to be done in order to address the failures with the relevant employees as this will definitely have an impact on the rest of ABSA's Client base. Any help to attend to my Claim will be appreciated as it has been a hopeless and very disappointing experience. I have also provided a detailed history of events to [Email Removed] should there be a need to assist me. <br>