No Feedback / Response

I've experienced fixed property storm damage on 26 March this year. I submitted the claim (website and telephonically on 27 March), received a claim number and from thereon things were dealt telephonically via SMS. On the 30 March I received a SMS that Phezulu Contractors was appointed and one of their assessors came out on either 31 March or 1 April (I can't recall the exact date). After the assessor completed the assessment the communication ceased.<br> After requesting feedback on 14 April I then received an e-mail on 15 April an e-mail from ABSA Insurance HOC advising me of who is handling my claim. On that same day, the 15th, I received a SMS informing me that Digicall Assessing Solutions has been appointed to assess my claim. Since then the only interaction, via e-mail and SMS, I had was from Digicall Assessing Solutions informing me that another assessment will be done. (the assessor did the assessment on 24 April)<br> On 3 June I wrote an e-mail to the person handling my claim requesting feedback but did not receive any reply.<br> I again wrote an e-mail on 12 June directed to this person, his manager and the general claims e-mail address but no still reply from all of them.<br>