No feedback regarding relief extension.

Good day

I trust you are well! I was on contact with a very helpful person called Rezona Louw from ABSA last month after posting on HelloPeter.

The problem I am having is that I have been applying for various extensions on my ABSA Personal Loan relief plan, due to Covid19 having airports closed I am unable to work till after it reopens.

Rezona provided me with email address for a person called Nadeemah Hartley who would be able to assist me with my relief extension application. I did so on 8 August 2020.

I have not received any feedback from Nadeemah and again this AM I have received a text message from ABSA asking me to make sure that I have enough finances in my account to pay. I will not be able to put money into the account, last month they deducted money which was my food and rent money, also after I app**** online for relief.

I have now app**** for extensions twice online and I have sent documents to Nadeemah Hartley twice without any feedback. This month I will not be able to pay, probably neither at the end of this months / start Oct. I would guess I will only be able to pay end October/start November. So it seems I might be missing 2 payments and by not receiving feedback on my loan extensions, can you tell me how many payments I am allowed to miss before you pass it over to your lawyers?

I know ABSA will get back to me regarding this post/complaint, that is great, however they will put me in contact with someone else who would just not respond and I will probably end up back here next months. I will all ABSA staff could be as reactive to the team dealing with HelloPeter complaints.

Looking forward to any assistance.