No Feedback regarding an application

Disappointed in the manner in which ABSA handled the matter. I made an application on Wednesday got an SMS saying that the account was provisionally approved and sent through the documents on Friday. I have been making follow up calls from yesterday but without any positive response. Every time I call I get different stories. I have just made a call and was told that the matter is with an assessor, was on hold for more than 5 minutes. This is really disappointing from ABSA