no feedback received from absa insurance from the time we registered a building claim

my name is Mr Kf Mbolambi, I registered a claim with absa ( ********** )for a leaking pipe on the 24.10.17 I had to get a plumber the following day to have the pipe repaired. I took pictures of the damage built in's in the kitchen and sent to the insurance. from the 24th of October no contact from the claims consultant has been received I have called absa requesting feedback and every time I must hold for 15min plus. till today I have not been called by consultant to explain the process no communication at all. i'm so disappointed with the way the matter has been handled and of the view that if was a different person or area not umtata it should have been handled differently.