No Feedback - Personal Loan
I have app**** for a personal loan about almost more than a week back.. Since then I had to follow up myself, calling everyday for some kind of feedback. Not even one of the agents can tell me exactly what the progress is. This morning one agent told me that someome would call me back within an hour.. 5 hours has passed and still no feedback. Really so dissapointed on the service received. Is there ANYONE whom can turn this situation arround.. as I'm tired of calling Absa every single day 5 times a day
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Absa's replyOfficial
25 Jan 2023, 15:05Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply25 Jan 2023, 15:05
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,