NO Feedback & overall BAD service from various departments

My credit card was to expire Oct 2017. Aug 2017, a new credit card was hand-delivered to my work address in the Free State via Mounties. 04 Sept 2017, as per sms a credit card was ready for collection at a branch in Jhb. I called and requested that branch to destroy the card, but was informed that there was no card delivered to the branch. 22 Sept 2017, Attempted Credit Card ***** on my card and it was immediately reported to the ***** dept and all the needed docs and info was emailed 26 Sept 2017. I had to call to get feedback and every time I had to tell the whole story to the staff member who answered the phone call and every time no-one could give me an answer, eventually on 29 Sept 2017, I was told that another person will give me a call with the feedback requested. Eventually I sent and email to request feedback and only received an useless email response with no info and none of my questions answered.

03 Oct 2017, I called card div and requested a new card to be sent to my domicile branch in the Free State.

13 Oct 2017, I called my domicile branch to find out if the credit card was ready for collection and a little later was informed that according to the card div, a card was sent to and already collected at another branch (in Jhb). I tried to get the needed collection info from that branch but the branch manager refused to give me the info and said I must call action line. 13 Oct 2017, Action line refused to register the complaint and referred me to another department ********** where I had to start the whole explanation process AGAIN. I also had to send an email with all info to the mentioned email address. That (resolve)department then forwarded the info to action line, who registered the complaint on 16 Oct 2017. - I received a confirmation email of this. 21 Oct 2017, I send an email (again) to request feedback. 23 Oct 2017, I received an email to inform me that my email was escalated to the Complaint Specialist who is assisting with the complaint and apologised for the inconvenience. 01 Nov 2017, I send an email (AGAIN) to request feedback.

I was given numerous telephone numbers and email addresses for all the different departments in Absa. It is totally unacceptable that a client must struggle to get feedback and answers from their bank.