NO FEEDBACK OR SERVICE

<p>***/00187</p> <p>CASW REF: CCP ********** </p> <p>***</p> <p>I was the victim of online banking ***** on 28/04/2017. On 2/05/2017, I submitted all the relevant documents via email to the ABSA ***** departement. I received a confirmation of receipt of my email from ABSA. I have since had NO FEEDBACK from the ***** departement. The telephone number ( ********** 616) stays engaged. The one time I got through, I was given the email address of my claims investigator ********** I re-submitted everthing by email to her, with NO RESPONSE. I then submitted all the documents again to the Complaints Resolution centre, where I was contacted by Stanton van der Merwe. I was given Ayanda's manager's number (Sharon Jacobs ********** 176). I made 53 phone calls to this number on Friday 12 May, and the number stayed engaged. I sent Sharon an email ********** with NO RESPONSE. I was de*****e of R30900 from my ABSA cheque accounts, and have no money in my accounts, but no one at ABSA cares to respond, nevermind paying the money back. The complaints resolutions departement is a joke, since they cannot access the ***** departement's information, and therefor is unable to resolve anything. I am disgusted with ABSA's service. I have been a client for almost 30 years.</p>