NO FEEDBACK OR RESPONSE TO MY QUERY

I have a vehicle finance contract with ABSA and the contract was supposed to end this year in August. They offered me a payment relief due to covid 19 pandemic which was great. I think it was for 3 to 4 months relief period. The beginning of September they started with the debit order again as per normal which was slightly higher than the the one they normal deducted before the payment relief ( well I don't have a problem with that because it might be due to interests, but an explanation would have been nice).

My real problem is that the statement shows now that I have another 14 months to pay for my car, the car that I was supposed to finish in August this year. The payment relief was for 3 months or 4 months ( cannot remember precisely), why do I have another 14 months to pay off my car. Shouldn't the extended period be 3 to 4 months which is exactly the period I took a gap when I was offered a relief.

The annoying part with these institutions is their disregard in giving feedback to their clients. I called ABSA last week to query this, their consultant gave me the wrong email address and told me that I need to send a query, the department that deals with this does not take calls. I called the following day and spoke to a friendly lady who gave me the contact numbers of the department that can resolve my query - all the numbers are not going through .. I called back and spoke to the very same lady I spoke to initially and corrected the email address. I have sent this email last week Thursday and no response. I have sent a follow up email today earlier on and still no response. When I call ABSA, I get told the department that can assist me does not take calls.. As a client, what must I do?

How am I suppose to get assistance? Who can help me at ABSA to respond to my email and give me clarity regarding my veh finance term????

Responding to an email won't take more the 15 minutes