No feedback or response on ********** activity

It has been nearly 3 weeks since we discovered ********** activity on my mothers Absa account. We have done the affidavit at Honeydew Police Station and we gave it to the branch manager at Northgate mall.

Since then, there has been no communication or feedback from the investigator. I went to the Northgate Mall branch last week Thursday 9th June 2022 to find out any information, only to find the branch manager is out till the following Monday. I spoke to the manager of customer service who then called the Absa ***** hotline to find out any feedback or information from the case, but she was told by the operator that there is no number or email address of the investigator from Absa. The operator stated that she would escalate the matter and that I should get a phone call in the next day or two, I still have not received any phone call from the investigator. Today I received an sms from the Honeydew Police Station that they have closed the case and will reopen it upon new leads.

I am very disappointed in the fact of how my mom's case has been handled. My mom is a sickly woman and this has caused a lot of stress on her, and she even has an operation happening next week.

I would like to know why it has been taking this long to get information or feedback, I have been about 3 times to the bank, this is very unexceptable and poor service from Absa's ********** department. The Absa case number that was given is ASZA-2***5.

I hope this will be treated as a matter of urgency.