No feedback or explanation from ABSA

So after Absa rep**** to me on Monday 28th i was promised by Rezona Louw (Specialist Case Manager) to receive feedback by the end of business that day, no feedback received. I then phoned on Tuesday morning 29th and spoke to Rezona stating that this problem needs to be resolved as my debit orders are suppose to come off, once again i was promised to receive feedback end of business that day, no feedback received. Today is Wednesday the 30th i still have not received feedback, I've attempted to call a few times with no luck. I went to the ABSA branch in East Rand Mall and once again i had to explain the problem to the 20th person, she then called the collections department, to my disgust they have no records of me being on payment relief. I explained, i app**** online then received correspondence via SMS for approval in which i approved. I even received a call from an ABSA agent saying my relief has come to an end and that my debit order will resume as usual. ABSA tells me they have no records of my payment relief and nobody has an explanation. This is the type of service i have received since April.