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Hishaam I

1 reviews | Active since Jul 2019

23 Oct 2020, 23:41

No feedback or communication, emails ignored

I logged a minor incident with ABSA house structure insurance. The person that helped me was not to knowledgeable but none the less the call was logged and a contractor came out to evaluate on the 14th October and on same day later got email from ABSA acknowledging the registration of claim and that it has been assigned to Elekanyani Musekene. My issue is the lack of communication since then till now to date of writing this review the 23 Oct I received absolutely no further feedback or communication whatsoever. I have sent 3 emails to claimsinfo stating my that I have received no feed back as yet but none of the emails was rep**** back too. I am working person and reason for insurance is to have peace of mind and the least I expect as a paying client is to acknowledge my emails instead I feel ignored and not important and that I am below someone to have the decency to at least respond via email. Does Elekanyani Musekene expect me to chase after him/her for feedback that is not the reason I pay for insurance I expect them to communicates with their clients as we are paying clients.If so then where is the peace of mind in having insurance when you have to stress more if you will be ignored which is exactly the way I feel.

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Hishaam I's update27 Oct 2020, 22:45
Reviewer Update
Still poor service. your comment posted at 10:44 stating I will be contacted within 4hrs via phone/email never happened, first contact was from Bomela, Thango Thulani Sinethemba: at 16:18 to my voice mail as I was working and could not answer the call, then at email at 16:21 to which i rep**** to Bomela to rather email me as I cannot always answer the phone. This was ignored and I was still called next morning and the call was more about the outcome of the claim than to my complaint about why there was no communication in fact he said he cannot do anything about that and that I will have log a complain for that through another channel. This is what I mean that the insurance gives me more stress than peace of mind they cannot even explain what in there system caused the delay so no assurance that this will not re-occur. I pay for service but don't receive the service. Also the assessor quote and report he submitted differs to that which he told me. So now to also find out that the assessor was dishonest in his quote and findings to me. At this point I just want to cancel as I feel my trust and faith in ABSA insurance is lost. I have been paying for more than 12 years to be treated like this. Because of this I called discovery insurance with my cars and household content is insured and even found that there rates are way cheaper than what I am currently paying for equivalent insured. Wow so I will be paying less and will be treated as a valued customer. Sorry to say ABSA for taking large sums of money off me every month to deliver poor service like this.