No feedback or assistance

I have repeatedly asked what we need to do as the minor beneficiary of an estate passed away before his payout was done. After our first few emails were ignored I got into contact with a woman who said they need 15 days to wait for the file. Over a month & a few emails later I was told on 30 September that the matter has been referred to someone else & I will be contacted in due course. To date I have had no response.