No feedback online loan application

<p>I app**** online for a personal loan 04/01/2017 and immediately sent all supporting documentation.I received an sms stating "provisionally approved" and a reference number.I have sent several emails since then asking what the status is - no reply.I have email tracking so once a email is read I am notified.My emails have been received and read,however no one bothers to type a reply.I need a loan for an emergency situation so I need quick feedback.I mean really,other loan institutions are able to give you immediate feedback either telephonically or online.I have tried Absa first as they came highly recommended.It is now the 08/01 and still nothing.Should I go elsewhere?Why offer an online service then?Or am I not important enough because I am not an existing client?</p>