FN
Francois N
1 reviews | Active since Nov 2024
22 Nov 2024, 12:04
No feedback on *****ulent Instruction
So i tried numerous times to contact your Social Media complaints department and the number on your email states that the "number doesn't exist" when i dial the number??? My wife got this *****ulent company to send the required documents to Absa as requested as this onus was put on me to sort out this ***** and still no feedback from Absa and my account is still frozen! C-***8
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Replies (3)0
Replies (3)
Absa's replyOfficial
22 Nov 2024, 13:01Dear Francois. Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Godfrey Ndou is attending to your matter and will provide you with another update by the close of business on 26 November 2024. Regards Russell EdwardsCustomer Value Management
Godfrey Ndou is attending to your matter and will provide you with another update by the close of business on 26 November 2024. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply22 Nov 2024, 13:01
Official
Dear Francois. Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Godfrey Ndou is attending to your matter and will provide you with another update by the close of business on 26 November 2024. Regards Russell EdwardsCustomer Value Management
Godfrey Ndou is attending to your matter and will provide you with another update by the close of business on 26 November 2024. Regards Russell EdwardsCustomer Value Management
Best regards,
FN
Francois N's updateReviewer Update
22 Nov 2024, 15:57So still no feedback after Godfrey said he needed this form which was sent by that Company. I will keep all of these escalations for the Banking Ombudsman. More than a week that my account has been frozen and me not being able to buy food for my family due to Absa taking instructions without my consent and approval of any application and still no resolution! Absolutely pathetic to say the least!
FN
Francois N's update22 Nov 2024, 15:57
Reviewer Update
So still no feedback after Godfrey said he needed this form which was sent by that Company. I will keep all of these escalations for the Banking Ombudsman. More than a week that my account has been frozen and me not being able to buy food for my family due to Absa taking instructions without my consent and approval of any application and still no resolution! Absolutely pathetic to say the least!
Absa's replyOfficial
25 Nov 2024, 06:44 Dear Francois. Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
I have escalated the matter to the relevant department, and they are dealing with it. Regards Godfrey Ndou Customer Value Management
I have escalated the matter to the relevant department, and they are dealing with it. Regards Godfrey Ndou Customer Value Management
Best regards,
Absa's reply25 Nov 2024, 06:44
Official
Dear Francois. Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
I have escalated the matter to the relevant department, and they are dealing with it. Regards Godfrey Ndou Customer Value Management
I have escalated the matter to the relevant department, and they are dealing with it. Regards Godfrey Ndou Customer Value Management
Best regards,