No feedback on the change of RVN to email

Good afternoon<br> <br> I have been struggling with ABSA since the 17th March 2016 to change my RVN number to be sent to my email address and not my cellular number<br> <br> I am currently working overseas ( as security on ships) and cannot access my account due to them sending the RVN number to my cellular phone number ( we use Wi-Fi and thus only have access to email and whatsapp)<br> <br> They have requested my signature, my ID, and a disclaimer. This was sent to them the first time nearly a month ago. <br> <br> They rep**** that the documents were received and that the changes will be made within 24 hours. This request from ABSA and me sending the documents to them and the promise reply has repeated itself 4 times now.<br> <br> I am desperate as I will arrive on land again in a couple of days with no way to transfer money from my saving account to my credit card thus leaving me stranded in a foreign country<br> <br> I hope that this will help and get them to make good on their promise<br> <br> Thank you<br> <br> Matt Kruger<br> <br>