JS
Josias S
1 reviews | Active since Nov 2010
24 Jan 2023, 12:28
No feedback on queries.
I app**** for an advance or second mortgage on my ABSA home lone of more than 10 years. Note that the account is in good standing. I was declined, which I accept, but even after asking for clarification twice, ABSA seems to have no interest in telling me why. Whenever an online query is logged, you receive this message: " Your Case has been assigned to a consultant, who will provide feedback as soon as possible" and that's the last you hear... Reference numbers are given like sweets but nothing ever comes of them. Pathetic service from ABSA, I guess it's par for the course.
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Replies (2)JS
Josias S's updateReviewer Update
30 Jan 2023, 07:50Did ABSA reply? Yes
Did they answer my question? NO - Stays 1 star, would be 0 if it was possible
Did they answer my question? NO - Stays 1 star, would be 0 if it was possible
JS
Josias S's update30 Jan 2023, 07:50
Reviewer Update
Did ABSA reply? Yes
Did they answer my question? NO - Stays 1 star, would be 0 if it was possible
Did they answer my question? NO - Stays 1 star, would be 0 if it was possible
Absa's replyOfficial
30 Jan 2023, 12:11Dear Josias
After the expenses were captured there was no surplus left to show that you can afford to pay the loan.
What will assist you in the future is to make sure that your other commitments are paid off so that there will be money left in your account to apply for credit.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
After the expenses were captured there was no surplus left to show that you can afford to pay the loan.
What will assist you in the future is to make sure that your other commitments are paid off so that there will be money left in your account to apply for credit.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply30 Jan 2023, 12:11
Official
Dear Josias
After the expenses were captured there was no surplus left to show that you can afford to pay the loan.
What will assist you in the future is to make sure that your other commitments are paid off so that there will be money left in your account to apply for credit.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
After the expenses were captured there was no surplus left to show that you can afford to pay the loan.
What will assist you in the future is to make sure that your other commitments are paid off so that there will be money left in your account to apply for credit.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd