No feedback on progress of Will/estate

I have on numerous occasions requested feedback on the finalisation of my father-in-law's estate and Will matters. I have forwarded information to ABSA Trust and they confirmed receipt. They also promised telephonically to provide the signed documentation, but still haven't. It is almost 2 years since my father passed and it is a very simple estate. Both the Momentum and RMB investment conversions is still pending with no interaction from ABSA Trust.