MS
Marinda S
1 reviews | Active since Jan 2014
07 Mar 2023, 10:57
No feedback on personal loan application
I am very frustrated with Absa. I am a loyal customer of Absa and app**** for a personal loan. It has been 2weeks and 3 phone calls and have still not received any feedback. Every time I phone I am told that someone will contact me which never happens. This is very bad service from a bank that is supposed to be one of the best.
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Absa's replyOfficial
07 Mar 2023, 11:08Dear Marinda Steenekamp
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7 Kind regards,Group Customer Care
Basani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7 Kind regards,Group Customer Care
Basani Hlungwane
Best regards,
Absa's reply07 Mar 2023, 11:08
Official
Dear Marinda Steenekamp
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7 Kind regards,Group Customer Care
Basani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7 Kind regards,Group Customer Care
Basani Hlungwane
Best regards,