No Feedback on Personal Loan

I app**** for a consolidation via my internet banking. I submitted supporting documents 20 November 2015. I received a SMS saying that a consultant will contact me shortly. on 1 December I received a call, acknowledging receipt of my documents and that, again someone will contact me later that day to proceed with my application. 3rd December I received another SMS saying that my application was withdrawn. I called your contact centre 4th December to query this. I was told there was a technical error, that someone would contact me...to date nothing received!