No feedback on opening a share trading account

I completed the online forms on the Absa stockbrokers website. After that a notice requiring FICA documents to be sent to the [Email Removed] email address. I sent my documents on the 14th of October. Sent a follow up on the 15th and 16th to ensure all documents were sufficient. No feedback received. Phoned in on the 19th, after being on hold for 7 minutes the first time, tried again. Got through to a consultant who said only my follow up mail was received and not the original with the attachments (Not sure how that is possible as I rep**** all to the mail I originally sent). I resent the documents while on the phone and she confirmed they were received and in order and the account will be processed the same day. On Wednesday, the 21st, the account was still not open. I sent a follow up mail in the morning, no reply. I called in the afternoon, got through to the same consultant who apologized for the delay and that I will have an account by today the 22nd. Still no account and no feedback. Very disappointed with level of communication and service. Hoping for a speedy resolution.