BN
Barry N
1 reviews | Active since Jul 2015
13 Nov 2023, 12:39
No feedback on online credit card application
I have app**** for an online Credit Card with Absa on the 26th October 2023, Application *** and was advised that I will have a response in 5 - 7 working days. It is now the 13th November and I called a number of times to follow up and I am not getting any feedback. I need to make a decision on whether I should withdraw my application and go to another bank or wait but it is very difficult without an ETA.
May I please have feedback so that I may know what to do?
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Absa's replyOfficial
13 Nov 2023, 14:18Dear Barry Nyuswa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3 . Kind regards, Group Customer Care Rezona Louw
Absa's reply13 Nov 2023, 14:18
Official
Dear Barry Nyuswa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3 . Kind regards, Group Customer Care Rezona Louw