No feedback on my limit increase after 9days......

I am very disappointed I have called in on the 28th October to increase my limit, on the 29th they advised that they have received my documents and that they will attend to my increase. On the 4th they asked me to sent my bank statements again after they already advised that they received it, emailed it again and still waiting for feedback everyday is a different story. every month I am paying much more on my account than what they ask me to but when you want to increase your limit you have to wait weeks for an answer. Really feel this is unacceptable.