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shawn R

1 reviews | Active since Nov 2009

03 Jun 2019, 10:59

no feedback on ***** case

i Logged a Call to CARD ***** for ***** on my Credit card on the 22-05-2019 it is now the 03-06-2019 no Feedback as yet as per what is happening and this is not acceptable documents was Sent through to ********** **********

CARD was already Stopped i already go a new Card My I'd **** ********** 85

Card number ********** ********** 94 old card ********** ********** 18 PREMIER New card

Please refund my credit card this transactions was not authorized by me the account holder got an sms while I was at home Un authorities pos transactions Card number ********** ********** 94 R735 and R841 on the 21-05-2019

Absa: CCRD8094, Pur, 21/05/19 AUTHORIZATION, EPL*SMJIAOJHER HAERBINS, R735.00, Total Avail Bal R5,013.00. Help ********** 600; ROGERS 120

Absa: CCRD8094, Pur, 21/05/19 AUTHORIZATION, EPL*SMJIAOJHER HAERBINS, R841.00, Total Avail Bal R4,172.00. Help ********** 600; ROGERS 120

The transaction went through my account ob the 22-05-2019

05/21 05/22 ********** ********** ********** 45 PU EPL*SMJIAOJHER N 759.99- 05/21 05/22 ********** ********** ********** 94 PU EPL*SMJIAOJHER N 869.41-

0
Replies (3)
Absa
Absa's reply03 Jun 2019, 13:52
Official
 Dear Client,
  
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. 
 

Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply03 Jun 2019, 13:58
Official
 Good day,  I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***4. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.   

Best regards,

sR
shawn R's update07 Jun 2019, 08:14
Reviewer Update
 Any feedback on this it Seems you only get feedback when you complain so I will have to Escalate it to an Ombudsman complaint to Ge Feedback out of Absa  REF number ASZA-1***5 ID number ***   im not sure, but the transactions went off my credit card while i was at the hospital got an SMS stating my card was used, I phone stop card to Stop the card transaction was not done by me  Absa: CCRD8094, Pur, 21/05/19 AUTHORIZATION, EPL*SMJIAOJHER HAERBINS, R735.00, Total Avail Bal R5,013.00. Help ***; ROGERS 120  Absa: CCRD8094, Pur, 21/05/19 AUTHORIZATION, EPL*SMJIAOJHER HAERBINS, R841.00, Total Avail Bal R4,172.00. Help ***; ROGERS 120  Card was Debited the 22-05-2019  05/21 05/22 *** PU  EPL*SMJIAOJHER    N         759.99- 05/21 05/22 *** PU  EPL*SMJIAOJHER    N         869.41-