No feedback on emails sent to absa

05.02.2015 - email was sent to absa regarding my service plan - In regards with my service Plan with ABSA you only cover from 45000 km. My car is on 39900 and must almost go for a service. Please see attached service plan booklet I have scanned for proof. Will it be possible that ABSA can make an exception or change my plan to be able to cover it. Please can you get back to me as soon as possible. - 12.02.2015 a reminder was sent back to absa. No emails regarding this issue was received regarding this matter. An email from absa was received on the 17.02.2015 asking me to specify the department i was referring to although my email subject states ABSA TERM SERVICE PLAN i even attached my service history book. I rep**** to them as soon as i received this email and up to today i have not received any feedback.