AG
Annemarie G
1 reviews | Active since Jun 2016
03 Jun 2016, 10:26
No feedback on deduction
<p>I sent an e-mail to ABSA about the double fee on my credit card (Query 637208). They promised to provide feedback within 24 hours, but so far I got no response. The monthly account fee of R15 was deducted twice. They probably hoped I wouldn’t notice if they do it once in English and once in Afrikaans.</p> <p> </p>
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Replies (2)
Absa's replyOfficial
03 Jun 2016, 11:17Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply03 Jun 2016, 11:17
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
AG
Annemarie G's updateReviewer Update
27 Jun 2016, 07:21After my complaint Vanessa logged complaint ********** . Somebody called to say it is a mistake and that I would be refunded. On 9 June Vanessa sent me an e-mail that they consider the matter addressed and the complaint closed. I am still not refunded and Vanessa no longer responds to my e-mails (I did receive read notifications).
AG
Annemarie G's update27 Jun 2016, 07:21
Reviewer Update
After my complaint Vanessa logged complaint ********** . Somebody called to say it is a mistake and that I would be refunded. On 9 June Vanessa sent me an e-mail that they consider the matter addressed and the complaint closed. I am still not refunded and Vanessa no longer responds to my e-mails (I did receive read notifications).