1 reviews | Active since May 2016

19 Oct 2016, 15:18

No feedback on credit card limit increase!

<p>I am very disappointed in the service of ABSA. I have app**** for a credit card limit increase 2.5 days ago on ABSA online banking. The message that popped up said it will take 2 days and its provisionally approved. I haven't heard anything from ABSA and phoned the credit card department. For some reason I have to send 3 month payslips to them, even though I receive my monthly salary in my ABSA cheque account. I have always been a great client from ABSA. I have all my accounts there and even my car finance. Can't think why it would be a problem to let me know regarding this. Also, someone told me they heard immediately at another bank. I therefore thought I will have the funds soon, if it gets approved. I have to pay a deposit on accommodation and thought I can count on my bank for that. Also, I have to make additional arrangements if they don't approve. Now I don't hear anything from ABSA.</p>

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Replies (2)
Absa
Absa's reply20 Oct 2016, 07:36
Official
Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved. Kind regards Claudette Lewis Group Customer Care Absa Bank Ltd
's update20 Oct 2016, 09:18
Reviewer Update

I am awaiting your feedback- hopefully today!