No feedback on credit card application - fed up.

I have been a customer of absa for many years. I app**** for a credit card from absa a while back and signed and accepted the quotation over the phone as well. Documents sent and sorted. I was initially offered 100k for my card but want a much lower rate . I have still not received my card, I have had no feedback and I am starting to sway even closer to a new bank. I want this resolved ASAP or I will have to move to another bank that is capable and the staff are adequate enough with what they are supposed to do.