no feedback on claim

<p>we have regstered a claim on saturday with some girl called bianca on absa idirect . she told us we will get a call within 48hrs to take our for assessment and after the assesment we will get feedback within 48 working hours to get feedback from the assessment.</p> <p>we took our car in for assessment on tuesday just before 10am and today i called wanting to know the status because we have not received any feedback only to be told that our claim is being dealt with by a certain cynthia and she does not have the assessment report . what do you expect us to be driving if you are not doing anything with our claim ?this is totally unacceptable .</p>