No feedback on application

I app**** for a personal loan on the 16th of November 2015 which was provisionally approved. I was then asked to send through my support documents which I did that morning. The gentleman I spoke to that day said it would take 2-3 days for an assessor to get back to me. After 3 days, I decided to call to find out what the problem is and I was told that they are unable to proceed with my application because of the address I wrote on the application. The lady then said that I will need to go into a branch and basically reapply for the loan. No one said anything all this time and it took me having to call to get this information. I won't be going into the branch to do this - it is not the best use of my time. You will not win over new clients if you do not bother to get back to them with a response.