No feedback on an offer on ABSA HelpUSell / repossessed property

We submitted a offer on a ABSA HelpUSell / repossessed property by emailing the necessary documents through to an email address at ABSA. After contacting the call center, we were informed that there is no possible way of following up on whether the offer was actually received in good faith, is being consider or by when feedback can be expected. This now after the automated email specified that a consultant will be in contact within 24 hours... "Thank you for your email. We have received your offer. A consultant will be in contact with you within 24 hours". All I want is to speak to a consultant who can give me genuine feedback on our offer made.