No feedback, No service!!!

On 25 January someone phoned me from Absa Card for a limit increase. I was informed that the increase was approved and I needed to send my payslips to the email address limitincrease@absa. <br> Now a month later I call to follow-up on the request and Nomsa Ramala tells me there is no application on the system. First of all I was requested to send documents to Absa on the 25th of January 2016 which I did but no one had the courtesy to provide me with feedback via the email that there is nothing on the system??? So now a month later I had to call and find out that there is nothing?? Seriously lousy service from Absa! <br> I hope to have this sorted out as soon as possible or I will send this to Maria's office for action! <br>