No feedback, no response after message is left, been going on for days.

On Friday, 12 Nov I went to ABSA Monument Park to arrange closure of my mother’s ABSA accounts as she passed away in Aug and I only received my letter for executor for her estate.

I did not log complaint on HelloPeter for this branch.

Eventually I went to ABSA Menlyn in Pta. I dealt with Karabo one of the consultants.

She took all my documents, scanned the documents and needed to open an account on my name for the estate to transfer the balances of my mother’s two accounts. After almost 2 hours, there was a problem and the bank needed to close, but she could not save something to create the account in my name. I was promised that I will get a phone call once this could be created, it is now Monday afternoon, bank closed already and still no word.

I phoned and left a message at the switchboard due to the fact that Karabo was not available and I could not speak to her. This was at 11.40, today 15 Nov.

Until now, I have not received a phone call, not was the account created, no word on when this will be done, nothing.

Again, like my previous complaint, what is happening at ABSA that there is no customer service, no phoning back the client when a message is left, no feedback, nothing. This is really pathetic. Sorry does not do this anymore, this happens all the time and all that you can say is, we apologize and will investigate.