AM
Abdul M
1 reviews | Active since Nov 2015
10 Feb 2017, 14:55
no feedback no resolution
<p>Hi, I sent in a complaint with regards to being charged with an excessive amount in fees. I have an islamic cheque account that was initially opened with the value bundle. I checked online that my fees are supposed to be R98 p/m. To date, I am being charged for every individual transaction. I was a staff member of absa until end december and i am under the impression that the account status was not changed correctly. I sent a request to have this corrected and the fees refunded on the 03/02/2017. It is the 10/02/2017 and i received no feedback, instead i had to email to request feedback and each time i am advised that it has been escalated. I also had an issue with my bond account not being linked to my internet banking and i am not satisfied with the feedback. My ref numbers provided to me are[EC: ********** 6]; [EC: 9c284b25] ; ********** ; </p> <p> </p> <p>can you please sort this matter out urgently. I have no problem in moving my cheque account, savings account and credit card to another bank. I expect efficient service from my bank</p>
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Absa's replyOfficial
13 Feb 2017, 14:12Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply13 Feb 2017, 14:12
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
AM
Abdul M's updateReviewer Update
15 Feb 2017, 11:23Good day
I have still not received any damn feedback! This is pathetic. My account has still not been corrected and i am being charged for every single transaction. Even airtime. Why would I buy R5 airtime and pay R1.15 fee for that transaction and I am being R7.50 for a transfer. I was not using my account as if i new this. I am going to switch my cheque account to another bank if you don't get this fixed. This was not my fault. How could my account be reverted to 'pay as you transact' when I opened it as an Islamic cheque account with a value bundle. When I called in early December I told the consultant that I resigned and they said they will change it from staff to normal client. i was not informed that I need to go to the branch or that my account will be on pay as you transact.one would obviously assume that the account would revert to the account type you chose when you opened it. I want to continue using my account but cannot use it freely if i am being charged for every single transaction
This is extremely frustrating when responsibility is not taken. Correct my account and refund me. stop wasting my time and effort
AM
Abdul M's update15 Feb 2017, 11:23
Reviewer Update
Good day
I have still not received any damn feedback! This is pathetic. My account has still not been corrected and i am being charged for every single transaction. Even airtime. Why would I buy R5 airtime and pay R1.15 fee for that transaction and I am being R7.50 for a transfer. I was not using my account as if i new this. I am going to switch my cheque account to another bank if you don't get this fixed. This was not my fault. How could my account be reverted to 'pay as you transact' when I opened it as an Islamic cheque account with a value bundle. When I called in early December I told the consultant that I resigned and they said they will change it from staff to normal client. i was not informed that I need to go to the branch or that my account will be on pay as you transact.one would obviously assume that the account would revert to the account type you chose when you opened it. I want to continue using my account but cannot use it freely if i am being charged for every single transaction
This is extremely frustrating when responsibility is not taken. Correct my account and refund me. stop wasting my time and effort