No feedback from International Payments Department

My mother in law sent me money from Congo on 09/08/2021 and I have yet to receive it in my account. I have called and emailed countless times, no one responds to my emails which is just rude on the consultants I find when I call don't know what the problem is. No one is giving me any direction as to what is happening and if there is a problem. I have been using my ABSA account for while and I have noticed your international payments SLA has dropped drastically which is disappointing because I never thought I would consider moving from ABSA but now I'm wondering if it's worth it when you treat me like this.