NO FEEDBACK FROM CORNEL VILJOEN - ABSA

Everlyn called me stating that she processed my aunts funeral policy payment into the wrong bank account. She advised that the payment was not made to the beneficiary bank account but into the bank account of the deceased. The beneficiary is now unable to access the funds. Everlyn has not provided feedback to me since 16 September. I have spoken to Jessica on 6 October, and she advised that Cornel Viljoen will provide feedback. No one called me. I spoke to Bokang on 7 October and he advised that he will escalate again and email me the policy documents. I have not received any feedback or email. PATHETIC SERVICE. DISAPPOINTING.