No feedback from Consultant

I experienced a case of ***** on the 5th of April and phoned it in and was told to go to my nearest branch to open up a case which in my case was the Sunninghill branch. I went on the 5th and was helped by the female consultant whom needed assistance to open up the ***** case so she took my details and said she would phone me later with the case number. Friday I went to collect my new card and wanted to see her but she was busy with a client. She send me a message via one of her co workers that she will call me Friday to give me the case number yet when I asked the person whom assisted me to check on the system there was no ***** case listed under my name on the system and Friday went without a phone call.<br> <br> Can anyone please tell me what is going on cause there was money taken out of my account without my permission and it seems that ABSA doesn't give a damn about it.