No feedback from ABSA Life

<p>My spouse passed away in March. I contacted ABSA on the 3rd May regarding his passing (EC: 88874ea9) - there is a benefit on the Gold card in the event of the account holder passing. ABSA rep**** on the 19th May (after I enquired) indicating that they have escalated my query accordingly. I have still not received any feedback.</p> <p> </p> <p>This is a difficult time for me, and I rather not be following up with companies. I think a bit of sympathy in your processes could go a long way: the claim process should be as straight forward and as easy as possible.</p>